Refund policy

Live Stock & Fish Policy

Due to the delicate nature of live aquatic species, we do not accept physical returns or exchanges on any live fish once they have left our facility or been accepted by the courier.

Dead on Arrival (DOA) Guarantee

We take extreme care in packing and insulating our fish for transport. In the rare event that a fish arrives dead, we offer a replacement or store credit under the following strict conditions:

  1. Unboxing Video: You must record an unedited, clear video showing the package opening and the unopened, original sealed plastic bag containing the fish within 2 hours of courier delivery.

  2. Clear Proof: The fish must be clearly visible inside the original sealed bag in the video. Once the bag is opened or cut, the DOA guarantee is void.

  3. Reporting: Send the unboxing video along with your Order Number to our WhatsApp support team immediately.

Exclusions

  • Claims made without an unedited unboxing video showing the unopened bag will not be processed.

  • Transit Delays: Live fish transport relies on third-party transport networks (trains, buses, couriers). We are not responsible for delays caused by weather conditions, rain, traffic, train/bus delays, or transport breakdowns..

  • Shipping charges are non-refundable.